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American Family Care · 21 hours ago

Center Administrator

Tustin, CA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $83K/yr

2+ years exp

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. The Center Administrator will manage operations for an urgent care clinic, oversee non-physician staff, ensure quality patient care, and maintain clinic operations and supplies.

Health CarePrimary and Urgent Care

Responsibilities

Lead by example while fostering team spirit, professionalism, and operational excellence

Deliver exceptional patient care experiences, as measured by positive feedback and reviews

Optimize workflow and identify opportunities to improve operating efficiencies

Train and develop staff utilizing the established training and development programs

Ensure all staff maintain current licensures, certifications, and required credentials

Conduct performance reviews and partner with HR to address disciplinary actions when necessary

Maintain the staff schedule while managing time-off requests to prevent shortages or unplanned closures

Serve as backup for front office or clinical support staff during breaks or absences, as needed

Review and approve timecards, ensuring accurate reporting and minimizing overtime

Enforce and support all company-wide policies, procedures, and protocols

Ensure the facility is secure, compliant, clean, well-maintained, and free of hazards

Confirm all medical and office equipment is functional, maintained, and calibrated as required

Maintain inventory levels within budget while ensuring the center remains fully supplied for daily operations

Investigate and assist in resolving patient grievances or service concerns

Conduct regular chart reviews to ensure accuracy and completeness of documentation and charges

Ensure audits are performed timely and that all findings are reviewed and addressed

Qualification

Medical clinic complianceSupervisory experienceBasic Life Support (BLS)Microsoft Office proficiencyElectronic Health Record (EHR)X-Ray Technician certificationLVN certificationMA certificationCommunication skillsLeadership skillsInterpersonal skillsOrganizational abilitiesFast-paced environment