Foresite Cybersecurity · 1 day ago
Customer Success Manager (CSM)
United States
Full-time
Remote
Mid Level
3+ years expForesite Cybersecurity is a global provider of managed security, cyber consulting, and compliance services. As a Client Success Manager, you will lead the post-sales lifecycle for Mid-Market clients, ensuring they maximize their investment in Google SecOps and Foresite’s MSSP offerings while driving high satisfaction and retention.
Cyber SecurityInformation ServicesInformation Technology
Responsibilities
Act as the central hub for the client relationship, orchestrating communication between the client’s stakeholders and Foresite’s internal delivery teams to ensure service alignment
Proactively monitor and manage client health metrics. You will conduct regular business reviews to ensure Foresite’s MSSP services are meeting KPIs and maintaining high satisfaction levels
Own the renewal lifecycle for a portfolio of Mid-Market accounts. You will identify 'at-risk' signs early and develop strategic mitigation plans to ensure long-term retention
Deeply understand your clients' evolving security needs to identify opportunities where additional Foresite services or Google SecOps features can provide further value
Translate client business goals into actionable security roadmaps, ensuring our MSSP delivery remains aligned with their long-term compliance and protection objectives
Advocate for Mid-Market specific needs within Foresite, providing feedback to help refine our managed service offerings and customer experience
Qualification
Required
3+ years in customer success or account management, specifically managing a portfolio of Mid-Market clients within the cybersecurity or SaaS space
Solid understanding of managed security services, including the value proposition of SIEM and SOAR concepts
Expert at building rapport with mid-level management and executive stakeholders (CISO/IT Director)
Ability to interpret account health data to drive proactive outreach and problem-solving
Preferred
Experience with Google Cloud Platform (GCP) or Google SecOps is a significant plus
Benefits
Fully Remote: Work from anywhere with a team that values flexibility.
Professional Growth: Free access to in-depth Google Cloud training and certifications to bolster your security expertise.
Career Pathways: Clear progression into Senior CSM or Strategic Account Management roles.
Company
Foresite Cybersecurity
As the world becomes more connected, our lives and businesses are more vulnerable.
51-200 employees
H1B Sponsorship
Foresite Cybersecurity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$3MKey Investors
Elsewhere PartnersFishtech Labs
2019-01-29Series Unknown
2016-07-21Series Unknown· $3M
Leadership Team
Marc Brungardt
President & Co-Founder
Recent News
2025-11-25
2023-12-07
Company data provided by crunchbase