Cardinal Integrated Technologies Inc ยท 1 month ago
VoIP/Telecom Administrator
Poughkeepsie, NY
Full-time
Onsite
Mid LevelCardinal Integrated Technologies Inc is seeking a VoIP/Telecom Administrator responsible for managing and optimizing the organization's telecommunications and Contact Center systems. This role involves overseeing telecom-related software and hardware, ensuring operational efficiency, and collaborating with vendors and internal teams to enhance communication systems.
BankingInformation TechnologyInsurancePharmaceuticalWeb Development
No H1B
Responsibilities
Mitel OpenSpace telecom System Management: Oversees day-to-day operation, maintenance, and optimization of the company's telecommunications and Contact center infrastructure to ensure peak performance and reliability
Troubleshooting and Issue Resolution: proactively Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availability
System Upgrades and Integration: Planning and execution of upgrades and integrations to ensure compatibility and efficiency with existing systems
Collaborate with subject matter experts (SMEs) to create and revise existing knowledge base articles ensuring they are clear, accurate and comprehensive
Vendor Management: Collaborate with vendors to work on Issues and upgrades ensuring smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations
Security and Compliance: Implement and maintain security measures to safeguard telecommunications systems and ensure compliance with relevant regulations and industry standards
Develop and document SOPs for key processes and collaborate with cross-functional teams to update SOPs regularly based on process changes, feedback from users, and operational improvements
Participate in telecommunications-related projects, ensuring adherence to budget and timeline
Business Liaison: Collaborates with Business Stakeholders to assess current and future telecommunication system needs in assistance to the telecom Technical Service Owner
Qualification
Required
Skilled and experienced professional in managing and optimizing telecommunications & Contact Center systems (Mitel-OpenSpace & Genesys IVR)
Experience in design, development, deployment, and support of telecom-related software and hardware
Strong leadership skills and ability to collaborate on projects
Experience in vendor management and negotiation of service contracts
Ability to implement and maintain security measures for telecommunications systems
Experience in creating and revising knowledge base articles
Ability to develop and document SOPs for key processes
Experience in participating in telecommunications-related projects
Ability to collaborate with Business Stakeholders to assess telecommunication system needs
Proactive in troubleshooting and resolving complex technical issues
Experience in planning and executing system upgrades and integrations
Company
Cardinal Integrated Technologies Inc
We are a company of IT professionals who passionately believe that good quality products & services are delivered by great resources.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase