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Peak Support · 7 hours ago

Customer Service - Benefits & Verification Specialist and Patient Care Coordinator | Philippines

United States

Full-time

Remote

New Grad, Entry Level

Peak Support is a company dedicated to delivering exceptional customer service and fostering a positive work environment for its employees. They are seeking a Benefits & Verification Specialist and Patient Care Coordinator who will play a critical role in managing insurance authorizations and ensuring patient therapy visits are executed accurately and in compliance with requirements.

Business DevelopmentCustomer ServiceOperating Systems

Responsibilities

Ensuring all therapy services are properly authorized, verified, and financially cleared prior to treatment

Serving as the insurance clearance gatekeeper for all Physical Therapy, Occupational Therapy, and Speech Therapy referrals

Ensuring accurate benefits verification, authorization procurement, and documentation attachment to claims prior to billing submission

Managing scheduling workflows, follow-ups, documentation completion, and patient communication

Ensuring therapy visits are executed accurately, timely, and in compliance with physician orders and payer requirements

Qualification

Insurance eligibility verificationPrior authorization experienceExcel proficiencyMicrosoft TeamsAnalytical thinkingCustomer service experienceCommunication skillsOrganizational skillsAttention to detailWork independently