Senior Amazon Connect Support Consultant jobs in United States
cer-icon
Apply on Employer Site
company-logo

PamTen Inc · 1 month ago

Senior Amazon Connect Support Consultant

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

PamTen Inc is seeking a Senior Amazon Connect Support Consultant to manage and enhance their Amazon Connect contact center platform. The role involves providing operational support, troubleshooting, and implementing enhancements while collaborating with cross-functional teams.

Enterprise Software
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Provide daily support for Amazon Connect, including user administration, contact flow changes, queue/routing updates, and telephony troubleshooting
Monitor Amazon Connect metrics, alarms, and service health to ensure system uptime and performance
Investigate and resolve incidents, working with AWS Support where needed
Develop and deploy enhancements to contact flows, prompts, routing logic, and integrations based on business requirements
Test and implement Amazon Connect feature updates (e.g., Contact Lens improvements, Amazon Q integrations, Lex bot updates)
Assist in deploying third-party integrations and custom CCP (Contact Control Panel) enhancements
Work with business teams to gather requirements for new features or improvements
Partner with the Strategic Cloud Engineer and development teams to implement changes in a controlled and documented manner
Provide end-user training and create how-to documentation for agents and supervisors
Automate routine administrative tasks using AWS Lambda, CLI, or SDK scripts
Create and maintain reports in Amazon QuickSight, Contact Lens, or other analytics platforms
Support dashboard updates for real-time and historical metrics
Ensure Amazon Connect configurations align with security and compliance policies
Maintain detailed documentation of changes, configurations, and troubleshooting steps for knowledge sharing

Qualification

Amazon Connect configurationAWS services knowledgeScripting knowledgeCRM integrationsAWS CertificationDevOps familiarityProblem-solving skillsAttention to detail

Required

Proven hands-on experience in Amazon Connect configuration and support
Knowledge of AWS services used with Amazon Connect (Lambda, DynamoDB, S3, SNS, SQS, CloudWatch, Lex, Kinesis)
Familiarity with CRM integrations (Salesforce, ServiceNow, etc.)
Strong scripting knowledge (Node.js, Python)
Strong problem-solving skills with the ability to troubleshoot telephony and integration issues

Preferred

Experience with custom CCP development and UI enhancements
Bachelor's degree in computer science, IT, or related field
Strong problem-solving skills and attention to detail
AWS Certification – Associate/professional
Familiarity with DevOps

Company

PamTen Inc

twittertwittertwitter
company-logo
PAMTEN is established in the year 2007 as a technology services company, and a Women Owned Business Enterprise registered in New Jersey.
dateFounded in 2007
location
Princeton, New Jersey, USA
people-size51-200 employees
web-link
http://www.pamten.com/

H1B Sponsorship

PamTen Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (84)
2024 (112)
2023 (100)
2022 (100)
2021 (109)
2020 (237)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Chaya Pamula
Co-Founder, President & CEO
linkedin
leader-logo
Anthony Pirozzi
Chief Financial Officer
linkedin

Recent News

NJBIZ
Presenting the 2023 Companies to Watch (slideshow) (updated)
2023-12-23
Company data provided by crunchbase