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InterSources Inc · 5 months ago

Siebel CRM Consultant

NYC, NY

Full-time

Onsite

Mid Level

InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in IT Consulting Services. They are seeking a Siebel CRM Consultant to assist clients in exporting legacy data from the Siebel CRM system and developing APIs for data ingestion into ServiceNow CSM.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Providing detailed estimates in terms of effort for the project. These may be discreet Siebel pieces or part of a wider multi-discipline project for customers

Working with CMC business users to deliver solutions for replatforming a critical application that may have sensitive data

Creation of documentation and low-level designs

Collaborating closely with customer stakeholders

Liaise with Siebel support teams and customers managed service provider for new platform

Understanding of IVR, ERP and enabling technologies platforms

Qualification

Siebel CRM developmentSiebel administrationRESTful APIsJavaUnix-SolarisProject managementOrganizational skillsCommunication skills

Required

Proven experience of Siebel CRM development/administration

Expert configuration, administration and exporting of data from a Siebel application

In-depth knowledge of Siebel IP2015.19

Proficiencies in using Siebel eScript and a good understanding of Business Services

Knowledge of Siebel Business component and Siebel workflows

Have the ability to effectively communicate IT needs, questions, and feedback to non-IT team members/customers and vice-versa are crucial

Technical experience within, but not limited to, the following environments: Unix-Solaris; Java; Java frameworks; Workflow; WEB Services; Genesys, IVR integrations, XML based open-source software and Siebel CRM administration is a must

Strong organizational skills with ability to work independently on specific tasks

Project management expertise with technical and business functional knowledge of how CRMs in a large enterprise environment work