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Inside Higher Ed · 9 hours ago

Clin Service Representative III

Gainesville, FL

Full-time

Onsite

Mid Level

$26/hr - $26/hr

4+ years exp

Inside Higher Ed is seeking a Clinical Service Representative III for the UF College of Dentistry, Department of Oral & Maxillofacial Surgery. The role involves checking patients in and out of a busy clinic, answering telephone inquiries, compiling monthly statistics, and supervising front desk and phone center staff.

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Responsibilities

Make OMFS/CID appointments for patients and be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic

Answer the telephone daily, contacting new patients by phone regarding appointments as requested

Type and mail letters to all new patients, which include information about their appointment, payment procedures and map of area

Confirm clinical appointments

Lead training of front desk and phone center clinical service representatives, both hands on and written material

Immediate supervisor of clinical service rep I and II positions in reception and phone center areas

Gather, verify, and enter demographics and insurance information in AxiUm

Verify patient's insurance information in Availity, MMA Medicaid plans, Florida Medicaid, and commercial plans if available via portal access

Ensure authorizations are in place prior to patient's arrival; request, scan patient's dental/medical documents into AxiUm

Schedule all incoming (outside) referrals to include but not limited to UF Health facilities and COD clinics

Identify and notify patients of any deductibles and/or any co-payments due prior to patient's arrival to practice

Responsible for collecting any amounts due (copayment, deductibles, etc.) by sending patients to the COD cashier for payment prior to services rendered; coordinate appointments with various treating providers within COD and UF Health

Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits

Assists with other clinical office duties as needed

Qualification

CPT codingICD-10 codingMedical terminologyOffice proceduresEffective communicationBasic arithmeticComputer operationTelephone etiquetteGeneral office equipment

Required

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology

Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience