Inside Higher Ed · 2 weeks ago
Facilities Systems Technician Lead
Lexington, KY
Full-time
Onsite
Mid Level
$17.41/hr - $27.87/hr
3+ years expInside Higher Ed is seeking a Facilities Systems Technician Lead responsible for operating and monitoring building automation and critical life safety systems. This role involves responding to alarms, managing emergency situations, and providing oversight to shift team members in a 24/7 Call Center Operation.
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Responsibilities
Operating and monitoring building automation systems
Critical life safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms
Multi-frequency two-way radio system
General telephone lines
Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky – Lexington Campus, including UK HealthCare
Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required
Uses discretion in determining severity of situation and appropriate response
Utilizes problem-solving and troubleshooting skills resulting in effective resolution
Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership
Effectively communicates with customers at all levels in a clear, concise, and professional manner
Prepares and maintains daily activity and emergency event logs
Adheres to and enforces all departmental Standard Operating Procedures (SOP’s)
Understands and complies with procedures pertaining to emergencies
Works cooperatively with superiors and other employees
Remains alert and maintains real time situational awareness
Demonstrates professional integrity and accountability in all transactions
Completes end of shift reports, prepares for, and communicates directly with incoming shift team members
Completes all required call center documentation in an accurate and timely manner
Supports the Facilities Systems Supervisor in providing direction and oversight of shift team members in their successful completion of daily tasks
Intervenes, as necessary, in responding to customer concerns as they arise
Provides input to Facilities Systems Supervisor regarding staff performance and accountability
Qualification
Required
AA
3 yrs
None
Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment
Ms Windows/Office; SAP; KRONOS
Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently
Preferred
Driver's License — Preferred
Associate's Degree + 3 Years
Technical/Skills Training + 4 Years
High School + 5 Years
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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