Inside Higher Ed · 3 days ago
Executive Director- Student Financial Services
Albany, NY
Full-time
Onsite
Director/Executive
$110K/yr - $122K/yr
6+ years expInside Higher Ed is seeking an Executive Director of Student Financial Services to provide strategic oversight and operational leadership across Financial Aid, Bursar Services, and Military and Veterans Benefits. This role is central to advancing institutional goals through collaboration and data-informed decision-making while ensuring compliance and financial aid integrity.
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Responsibilities
Provide visionary leadership aligned with the University’s mission and strategic priorities
Develop long-term plans to enhance service delivery, operational efficiency, and student satisfaction
Advise senior leadership on financial aid, student accounts, and Veteran benefits
Build strong partnerships across campus to integrate financial services with broader student success strategies
Promote a culture of belonging, ensuring all students feel respected, supported, and valued
Lead integrated operations across financial aid, student accounts, and military/Veteran billing
Monitor performance metrics to drive continuous improvement
Maintain a regulatory calendar to ensure timely execution of key processes
Ensure compliance with Title IV, FERPA, and other applicable regulations
Serve as primary liaison to external auditors and regulatory agencies
Conduct internal audits and risk assessments to proactively address issues
Uphold financial aid integrity by implementing fraud prevention protocols and ethical oversight practices
Oversee budget planning and resource allocation
Coordinate reconciliation of aid disbursements and student accounts
Support enrollment and retention through strategic aid packaging and tuition management
Lead implementation and optimization of financial systems
Collaborate with ITS and other departments to ensure data integrity and system interoperability
Supervise and mentor department leaders and staff
Promote a culture of accountability, innovation, and service excellence
Deliver professional development and foster an inclusive, respectful environment
Encourage team practices that reflect empathy, equity, and cultural awareness
Champion a student-first approach to financial services
Resolve complex student issues with empathy and sound judgment
Collaborate with campus stakeholders to align financial services with broader student support
Qualification
Required
Bachelor's degree and a minimum of six years of progressively responsible experience, including leadership roles within financial aid, student financial services, or enrollment management at an accredited institution
Experience with PowerFAIDS and a commitment to supporting diverse adult learners in distance education
Strong collaborative leadership and management skills
Proficiency in CRM systems (e.g., Salesforce), Student Information Systems, and Microsoft Office Suite
Benefits
Paid time off
Retirement
Excellent health insurance
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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