Scalence L.L.C. · 3 months ago
Non-Employee Content and Asset Manager
Riverwoods, IL
Full-time
Onsite
Mid LevelScalence L.L.C. is a company focused on IT Asset Management modernization and compliance. They are seeking a Non-Employee Content and Asset Manager to execute and maintain Service Mapping within the ServiceNow platform, collaborating with cross-functional teams to ensure accurate service maps.
Information Technology & Services
Responsibilities
Execute End-to-End Service Mapping Lifecycle: Perform all phases of Service Mapping—data gathering, map construction, validation, and operationalization—for scoped applications and infrastructure
Build and Maintain Accurate Service Maps: Create and maintain service maps in ServiceNow for critical business applications, including Payment Network/PULSE systems, ensuring complete dependency visibility
Support Network Layer Mapping: Collaborate with network engineering teams to map network dependencies and entry points for business services
Perform Manual Mapping for Non-Discoverable Assets: Execute manual mapping for legacy systems and restricted environments (e.g., mainframes, Oracle databases, BlackBox appliances) where automated discovery is not feasible
Validate CI Relationships and Dependencies: Work with application owners, infrastructure SMEs, and CI Class Owners to confirm service map accuracy and completeness
Remediate Mapping Gaps: Identify and resolve gaps in application-to-CI relationships, ensuring alignment with CMDB lifecycle and regulatory dependency visibility requirements
Maintain Mapping Documentation and Audit Readiness: Document mapping processes, dependencies, and validation outcomes to support internal governance and external audit requirements
Qualification
Required
Experience with ServiceNow Service Mapping tools and methodologies, including both automated and manual mapping techniques
Capability of working independently and managing mapping coverage across scoped applications
Experience collaborating with cross-functional teams to validate and operationalize service maps
Ability to perform all phases of Service Mapping—data gathering, map construction, validation, and operationalization—for scoped applications and infrastructure
Experience creating and maintaining service maps in ServiceNow for critical business applications
Collaboration with network engineering teams to map network dependencies and entry points for business services
Experience executing manual mapping for legacy systems and restricted environments
Ability to work with application owners, infrastructure SMEs, and CI Class Owners to confirm service map accuracy and completeness
Experience identifying and resolving gaps in application-to-CI relationships
Ability to document mapping processes, dependencies, and validation outcomes
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase