i-Link Solutions · 1 week ago
Business Analyst
Albany, NY
Full-time
Onsite
Senior Level
7+ years expi-Link Solutions is seeking an Expert Business Analyst to work with the New York State Department of Transportation. The role involves developing and documenting business strategies, managing customer relationships, and providing project level analysis while collaborating with stakeholders to implement business solutions.
Cloud ComputingInformation TechnologySoftwareWeb Development
Responsibilities
Work with Agency/Business Users to develop/document new business strategies and models
Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
Support and align efforts to meet customer and business needs
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
Participate in multiple projects by completing and updating project business and technical documentation; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and customer and vendor relationships
Collaborate with team members and peers by articulating ideas and viewpoints driving the resolution of issues
Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external teams and peers to ensure systems provided meet the long-term business strategies
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA/QC process
Identify improvement opportunities (proactive and reactive)
Elicit and clearly document business and systems requirements
Assess business process and system inefficiencies
Identify ways to increase adoption and customer satisfaction
Participate fluency in business processes and process differentiation
Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
Understand and negotiate needs and expectations of multiple stakeholders
Serve as a liaison between Business, Vendors and ITS to assist or gather business requirements needed for system modifications, enhancement and implementations
Assist with development and execution of test plans
Support system conversions, upgrades, enhancements
Develop Business Cases: gather, document and obtain sign-off on business requirements; work with ITS technical team resources to identify proposed technical solutions to meet the business requirements while aligning with ITS Technical and Security Policies; and, organize the analysis of information about costs/benefits, advantages/ disadvantages, and technical feasibility of designing and implementing proposed solutions
Qualification
Required
84 months experience working as a Business Analyst working with NYS agencies or other state municipal government entities to produce functional and non-functional specifications according to Project Management Industry standards and Secure System Development Lifecyle (SSDLC)
24 months of New York State Department of Transportation (NYSDOT) Experience or 24 months working directly with Transportation systems and process
36 months experience with data migration and legacy system modernization projects including data warehousing, data repositories and enterprise data architecture
36 months experience with Geospatial Information System (GIS). Gather requirements for various data components to generate comprehensive reports, map point-to-location data, and compile documentation on conditions within the geospatial information system framework
36 months experience with Enterprise Asset Management (EAM). Proven experience implementing and managing enterprise asset management systems
60 months experience writing technical documentation, requirements specifications, and user guides. Must be able to translate complex technical requirements into actionable business solutions and work effectively across IT and business stakeholder groups
60 months of written and verbal communication experience with the ability to articulate complex technical concepts to diverse audiences, including executive leadership, technical teams, and business stakeholders. Skilled in requirements gathering, elicitation, and documentation using industry-standard formats
36 months experience creating and maintaining data dictionaries
36 months experience integrating APIs with existing systems and designing/implementing systems architectures
Bachelor's Degree
Company
i-Link Solutions
i-Link Solutions, Inc. (i-Link) is an enterprise modernization firm that develops and delivers high-quality solutions.
51-200 employees
H1B Sponsorship
i-Link Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (71)
2023 (92)
2022 (66)
2021 (49)
2020 (161)
Funding
Current Stage
Growth StageCompany data provided by crunchbase