Apolis · 1 month ago
Healthcare Call Center Representative
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18.99/hrApolis is a company specializing in healthcare services, and they are seeking a Healthcare Call Center Representative. This role involves managing a high volume of calls and serving as the primary contact for patient access to medical services.
ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
Responsibilities
Serves as primary point of contact for access to academic medical centers and Health Sciences Campus
Answers screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system
Responds to basic inquiries and refers other inquiries to appropriate medical personnel
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems
The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed
Qualification
Required
Flexibility with work hours, including availability to work any shift, any day of the week, including Sundays and holidays
Ability to answer 75+ calls per day and manage after-hours calls to providers
Experience in serving as a primary point of contact for access to academic medical centers and Health Sciences Campus
Proficiency in answering, screening, and directing incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system
Capability to respond to basic inquiries and refer other inquiries to appropriate medical personnel
Ability to contact and distribute messages to medical personnel using a variety of electronic methods including text, voice, and email systems
Experience in scheduling and confirming initial and follow-up medical appointments as needed
Company
Apolis
Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amar Shokeen
President/ CEO
Rita Shokeen
COO
Company data provided by crunchbase