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Arkansas Federal Credit Union · 3 hours ago

Call Center Agent I

17500 Cantrell Road

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Arkansas Federal Credit Union is the largest credit union in the state, focusing on employee engagement and outstanding service for its members. The Call Center Agent I role involves advocating for members and helping them achieve their financial goals by answering inquiries and building positive relationships.

Banking

Comp. & Benefits

Responsibilities

Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries

Building positive relationships and earn member trust to retain long-term connections

Understanding Arkansas Federal products and services in order to enhance member experience

Qualification

Call center softwareCustomer service experienceBanking experienceHigh school diplomaInterpersonal skills

Required

Are friendly, conversational and trustworthy

Are proficient in using call center software and multichannel tools

Are passionate and sincerely concerned for others

7-11 months experience in banking or in customer service within the last 2 years

Are educated with at least a high school diploma or equivalent

Preferred

Are familiar with our industry and products

Benefits

4 weeks paid time off plus 11 paid holidays in the first year.

Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.

Life Insurance at no cost to our employees.

Advancement opportunities.

Incentive compensation opportunities.

Learning and development opportunities.

Employer paid Long Term Disability and Life Insurance.

401(k) matching plus additional pension plan at $0 cost to employee.

Education Assistance.

Paid community involvement up to 48 hours for hourly employees

Company

Arkansas Federal Credit Union

Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 130,000+ members.

Founded in 1956

Little Rock, AR, US

201-500 employees