Apply on Employer Site

Tachyus · 2 days ago

Customer Success Manager (NAM)

Houston, Texas, United States

Full-time

Hybrid

Senior Level

7+ years exp

Tachyus is seeking a Customer Success Manager (CSM) for their Aurion product, responsible for ensuring customer success in the US market. This role involves leading customer engagements, managing Customer Success Engineers, and overseeing the delivery of value in emissions management and sustainability planning.

AnalyticsBig DataData VisualizationEnterprise SoftwareOil and GasPredictive AnalyticsSaaS

Growth Opportunities

Responsibilities

Own the overall success of assigned Aurion customers from onboarding through renewal and expansion

Establish trusted relationships with customer stakeholders across sustainability, operations, compliance, and planning teams

Define and track customer success plans aligned with business objectives, regulatory requirements, and sustainability targets

Drive product adoption, value realization, renewals, and upsell/expansion opportunities

Act as the executive point of escalation for customer risks, issues, and strategic decisions

Oversee Aurion implementations across multiple customers, ensuring consistency, quality, and on-time delivery

Lead stage-gate governance for customer programs, including scope, risks, dependencies, and change management

Coordinate internal resources (CSEs, Engineering, Research, Product) to deliver successful outcomes

Review and approve delivery plans, timelines, and resourcing estimates prepared by CSEs

Ensure Aurion deployments meet Tachyus quality standards and customer expectations

Manage and mentor Customer Success Engineers supporting Aurion accounts

Provide coaching on project execution, customer communication, and domain expertise

Support onboarding, training, and performance development of new CSE hires

Act as a role model for customer-centric behavior and execution excellence

Serve as the voice of the customer for Aurion within Tachyus

Provide structured feedback to Product and Engineering on features, calculations, usability, and roadmap priorities

Participate in product reviews, roadmap discussions, and go-to-market alignment sessions

Identify emerging customer needs related to GHG accounting standards, regulations, and reporting frameworks

Guide customers on best practices for GHG accounting, emissions forecasting, and sustainability reporting

Stay current on evolving GHG Protocol standards, regulatory requirements, and voluntary reporting frameworks

Partner with customers to explore new emissions use cases, advanced forecasting, and scenario analysis

Support customers in aligning operational data with sustainability and net-zero objectives

Qualification

GHG accountingEmissions managementSustainability frameworksEnterprise SaaSProject managementStakeholder managementData-driven mindsetFluent in EnglishCommunicationTeam leadership