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Spectrum · 16 hours ago

Business Analyst

Stamford, CT

Full-time

Hybrid

Entry, Mid Level

$73K/yr - $117K/yr

2+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Business Analyst to improve service reliability and enhance customer experience. In this role, you will analyze customer service reliability data, identify trends, and provide actionable recommendations to influence business decisions.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Analyze customer service reliability data to identify trends, drivers, and opportunities for improvement

Translate complex datasets into clear, concise insights and actionable recommendations

Create reports, analyses, and presentations that inform operational and customer experience decisions

Partner with cross-functional teams to support investigations, prioritization, and improvement efforts

Contribute to initiatives that improve service quality, reduce customer friction, and strengthen reliability outcomes

Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management

Qualification

Business analysisData analysisExcelPowerPointCommunication skillsOrganizational skills

Required

Experience: Business analysis or related experience: 2 years or more

Education: Bachelor's degree in business or related field or equivalent combination of education and experience

Skills: Proficiency with core business and analytical tools, including Excel and PowerPoint

Abilities: Proven ability to identify core business problems from incomplete or ambiguous data

Abilities: Strong ability to analyze, synthesize, and interpret quantitative and qualitative data

Abilities: Excellent written and verbal communication skills, with the ability to summarize complex insights for diverse audiences

Abilities: Effective prioritization and organization in a changing, deadline-driven environment

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees