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CapEd Credit Union · 18 hours ago

Teller I

Cleveland MCC - Caldwell, ID 83605

Full-time

Onsite

New Grad, Entry Level

$18.30/hr - $18.30/hr

0+ years exp

CapEd Credit Union is dedicated to promoting member financial well-being through engaging interactions. The Teller I role focuses on processing transactions, handling cash, providing account maintenance, and educating members on Credit Union products and services.

BankingCreditEducationFinanceFinancial ServicesLendingNon Profit

Responsibilities

Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and account maintenance while actively listening to and inquiring about members needs with the objective of providing the ultimate member experience and value-added solutions

Resolves member inquires with a focus on our Brand Promise while utilizing and adhering to company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed

Balances cash, checks and conducts daily transactions with minimal errors

Maintains knowledge of all credit union products, services, and promotions

Contributes to efficient Credit Union operations by performing other job-related duties as assigned

Qualification

Building Member LoyaltySales AbilityCommunicationTechnical KnowledgeTeam SuccessWork StandardsEnergyAdaptabilityContinuous Learning

Required

One month to twelve months of similar or related experience

A high school education or GED

Building Member Loyalty: Effectively meeting member needs; building productive member relationships; taking responsibility for member satisfaction and loyalty

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from prospects and clients

Follow Up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project

Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals

Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Adaptability: Effectively adjusting readily to different conditions and situations

Energy: Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time

Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeping up with current developments and trends in areas of expertise