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California State University, Long Beach · 1 day ago

Assistant Director, Ticket Sales - Open to CSULB Employees Only

Long Beach, CA

Full-time

Onsite

Entry, Mid Level

$4,617/mo - $6,727/mo

2+ years exp

California State University, Long Beach (CSULB) is seeking an Assistant Director for Ticket Sales to enhance revenue growth through innovative sales strategies and exceptional customer engagement. The role involves maximizing sales of season tickets and group packages while cultivating strong relationships with fans and community partners.

EducationHigher EducationUniversities

No H1B

Responsibilities

Ticket Sales: Develop, implement, and lead comprehensive sales strategies to drive revenue across season tickets, partial plans, group packages, premium seating, and promotional programs

Ticket Sales Analytics: Design and execute data-driven sales campaigns by analyzing CRM data, historical purchasing behavior, and fan engagement trends

Sport/Event Ticketing Operations: Lead and coordinate all phases of ticket operations for renewals, allocations, premium seating, and event-day logistics, ensuring efficiency and exceptional fan experiences

Qualification

Ticket SalesSales StrategiesCRM AnalyticsCustomer EngagementPaciolanCustomer ServiceAnalytical SkillsCommunication SkillsRelationship BuildingProblem Solving

Required

Equivalent to a Bachelor's degree in a related field and two years of related experience required

Valid CA driver's license required

Thorough knowledge of sports ticketing industry and best practices

Ability to communicate with an ethnically and culturally diverse campus community

Strong customer service skills over the telephone, in person, and through written communication

Must be proficient in the use of basic computer applications

Working knowledge of the University's and Department's cash handling policies

Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures

Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a 'vision of excellence.'

Ability to develop ongoing relationships with season ticket holders, local community, and donors

Ability to guide others in policy and procedures in support of the athletics department and the university

Ability to make sense of complex, high quality and sometimes contradictory information to effectively solve issues and demonstrated analytical, decision making, prioritization and problem-solving skills

Ability to work a non-standard work week including nights, weekends & holidays is necessary

Drives Results – Consistently achieve results, even under tough circumstances and thrive in fast-paced, high-pressure environments

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; Ability to collaborate positively to effectively drive toward organizational goals

Preferred

Previous experience working in a Division I environment preferred

Experience using Paciolan is preferred

Benefits

Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.

Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.

Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.

Educational Benefits: Tuition fee waivers for employees and eligible dependents.

Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.

Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.