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Spectrum · 16 hours ago

Customer Service Representative | Technical Support (Bilingual)

United States

Full-time

Remote

New Grad, Entry, Mid Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products. They are seeking a Customer Service Representative to troubleshoot and resolve technical issues for cable and video services, ensuring a positive customer experience through effective communication and problem-solving skills.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts

Using patience and effective communication skills to uncover customer needs and answer questions

Noting actions taken and recording customer service histories in full

Providing over-the-phone internet and phone support and repair services to keep people connected

Using advanced diagnostic tools to address technical inquiries and assist customers with fixes

Bringing in additional internal support and field technicians when necessary to resolve issues

Qualification

Customer service experienceTechnical support experienceBilingual (English/Spanish)MS OfficeComputer skillsOrganizationDependableProactiveMulti-taskingResilientCommunicationTime managementProblem-solvingPositive attitude

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Bilingual in English/Spanish

Preferred

Experience: 6+ months of customer service or related experience

Experience: 6+ months of basic technical support experience

Experience: 6+ months of heavy volume phone experience

Experience: 6+ months working with computers and software applications

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, customer service

Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Benefits

Fully paid training and time off

Comprehensive health packages

Retirement savings

Free Spectrum services where available

Industry-leading retirement savings and 401(k) plans

Comprehensive health care insurance options

Dental and vision plans

Flexible spending

Family leave

Paid training and time off

Free Spectrum products and services where available

Education assistance tuition reimbursement

Employee discounts

A selection of other programs to support team members and their families

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees