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Ultimate Staffing · 11 hours ago

Customer Service Representative

Scotts Valley, CA

Full-time

Onsite

Mid Level

$32/hr - $35/hr

3+ years exp

Ultimate Staffing Services is seeking an experienced Customer Service Representative to support their client in Scotts Valley, CA. This role involves managing customer inquiries, processing orders, and coordinating with internal departments to ensure timely order fulfillment.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Patrick Kenny

Responsibilities

Serve as the primary point of contact for customer buyers, handling inquiries related to product availability, order status, lead times, and logistics

Process and track sales orders, RMAs, and delivery schedules using ERP system

Coordinate with internal departments (sales, demand planning, logistics, and quality) to resolve customer issues and ensure timely order fulfillment

Proactively communicate delays, changes, or updates to customers in a clear and professional manner

Maintain accurate customer records, pricing agreements, and shipment history

Identify and escalate urgent issues while recommending process improvements based on data analysis

Support forecasting and demand planning efforts through customer interaction and historical analysis

Use advanced Excel tools (pivot tables, VLOOKUP/XLOOKUP, Power Query, and macros) to manage customer data, forecast, generate reports, and analyze order trends

Qualification

Advanced ExcelOrder management systemsCustomer service experienceData visualizationMultitasking abilitiesCommunication skillsAttention to detailOrganizational skills