Spectrum Community Solutions · 2 days ago
Account Manager, Spectrum Community Solulitions
Maitland, FL
Full-time
Hybrid
Mid Level
3+ years expSpectrum Community Solutions is a leading provider of communication and entertainment products. The Account Manager is responsible for negotiating Rights-of-Entry agreements with residential multiple dwelling unit properties while building relationships and maximizing revenue through upsells and renewals.
Telecommunications
No H1B
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience. Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E)
Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, existing properties)
Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc
Develops proposals and contracts to align with Company standards
Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis
Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
Maintain sales databases necessary to report sales activity, and maintain customer satisfaction
Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary
Coordinate with other internal departments as necessary
Attend meetings, networking events, and training sessions as required
Perform other duties as required
Qualification
Required
Ability to read, write, speak and understand English
Effective negotiation skills and experienced in contract proposal and review
Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
Highly effective verbal, written, and interpersonal skills
Must be self-motivated and work efficiently within deadlines
Ability to adapt communication style and maintain professional poise with all levels of Company employees, vendors/service providers, customers and prospective customers
Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
Minimum of a Bachelor's degree from a four-year college or university or relevant work experience
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 3+
Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 3+
Recent experience in negotiating long term R.O.E Agreements with owners of MDU's Familiarity with operations, marketing or other aspects of the cable industry
Preferred
Proficiency utilizing CRM systems (Salesforce)
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
Experience with automated reporting and analysis applications preferred
Experienced in strategic planning
Effective problem-solving skills
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Company
Spectrum Community Solutions
Spectrum Community Solutions, Charter’s brand dedicated to multifamily properties, delivers industry-leading broadband connectivity solutions to apartments, single-family gated communities, off-campus student housing, senior residences, RV parks and marinas.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase