HST Pathways · 3 weeks ago
Application Services & Resource Specialist I
United States
Full-time
Remote
New Grad, Entry LevelHST Pathways is a profitable, fully remote SaaS company focused on transforming healthcare through innovative software for surgery centers. They are seeking an Application Service & Resource Specialist I to support the implementation and maintenance of client contracts within the Clariti system, ensuring accuracy, compliance, and collaboration with clients throughout the contract lifecycle.
Health CareInformation TechnologySoftware
Responsibilities
Build, configure, and maintain client contracts and fee schedules within the Clariti system during implementation and post-implementation phases
Validate, audit, and troubleshoot contract data to ensure accuracy, compliance, and adherence to internal standards and client requirements
Support standard Clariti implementation activities related to contract setup, testing, and go-live readiness
Provide ongoing contract maintenance and updates for live clients, including amendments, renewals, and configuration changes
Work directly with clients to review contract structures, evaluate requirements, and recommend optimal setup strategies within Clariti
Ensure timely intake, investigation, and resolution of support tickets in accordance with ASR service level agreements (SLAs)
Meet defined quality benchmarks and complete all assigned tasks within established timelines
Collaborate effectively with internal teams (Implementation, Support, Product, and other stakeholders) to drive contract accuracy and overall client success
Participate in structured virtual training programs and apply learned concepts to daily operational work
Identify opportunities for process improvement related to contract configuration, documentation, and workflows, and contribute to best-practice development
Conduct client training sessions on building, understanding, and maintaining contracts within Clariti, when applicable
Participate in special projects and perform additional responsibilities as assigned
Qualification
Required
Proficient in Microsoft Office Suite and related business tools
Ability to handle tight deadlines and manage high task volumes effectively
Strong problem-solving skills; able to de-escalate client concerns
Excellent verbal and written communication skills
Highly organized and capable of juggling multiple priorities in a fast-paced environment
Preferred
Bachelor's degree preferred
Familiarity with healthcare technology, SaaS platforms, or integrations is a plus
Benefits
Remote work environment
Health benefits paid for employees
Flexible Paid Time Off Policy
11 company holidays per year
Paid parental leave
401K with matching contributions
Learning and development allowance
A diverse, inclusive, and fun team!
Company
HST Pathways
HST Pathways is the leading provider of a suite of products that have been thoughtfully and clinically designed for the surgery center industry.
Founded in 2005
201-500 employees
H1B Sponsorship
HST Pathways has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2020-11-10Acquired
Leadership Team
David Thawley
Chief Executive Officer
Gavin Fabian
Chief Product Officer
Recent News
Company data provided by crunchbase