Virio · 2 days ago
Founding Customer Success Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$150K/yr - $200K/yrVirio is building the AI marketer for enterprise, helping vertical SaaS companies optimize their go-to-market strategies. The Founding Customer Success Manager will own a portfolio of high-value customers, build executive relationships, and drive customer engagement to ensure value and support revenue growth.
Computer Software
Hiring Manager
Grace Lee
Responsibilities
Own a portfolio of 10–20 high-value SaaS customers, with ACVs ranging from $60k to $500k+
Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
Lead onboarding, adoption, and ongoing strategic engagement to drive clear, visible customer value
Support renewals and expansions in close partnership with leadership (this role influences revenue, even if you’re not quota-carrying)
Act as the connective tissue between customers, product, and GTM — surfacing insights that shape roadmap and positioning
Manage complex, fast-moving accounts without heavy process or hand-holding
Help refine and scale Virio’s Customer Success playbook as we grow rapidly
Qualification
Required
Own a portfolio of 10–20 high-value SaaS customers, with ACVs ranging from $60k to $500k+
Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
Lead onboarding, adoption, and ongoing strategic engagement to drive clear, visible customer value
Support renewals and expansions in close partnership with leadership (this role influences revenue, even if you're not quota-carrying)
Act as the connective tissue between customers, product, and GTM — surfacing insights that shape roadmap and positioning
Manage complex, fast-moving accounts without heavy process or hand-holding
Help refine and scale Virio's Customer Success playbook as we grow rapidly
Execution-first — you don't wait for perfect process; you move
Comfortable in real startup chaos (not corporate 'fake chaos')
Strong communicator who can hold their own with senior executives
Strategically fluent in B2B marketing and GTM (funnels, CAC/LTV, ABM, sales cycles)
Tech- and startup-literate — you understand how Series A–C companies operate
Experienced managing mid-market to enterprise ACV accounts
Highly organized and detail-oriented — you can juggle 10+ accounts without dropping balls
Craft-focused — we care more about how well you operate than how long you've been operating
Preferred
Experience with LinkedIn and/or video-based content strategies
Background in agencies, studios, or client-facing marketing roles
Familiarity with AI-powered GTM or content tools
Experience supporting expansions from single-seat to multi-seat or enterprise deals
Experience supporting renewals with CMO / VP-level buyers
Experience in fast-scaling startups where playbooks are still being built
Comfort working closely with founders and exec teams
Benefits
100% paid medical, dental, and vision
401(k)
$1,000/month wellness & meals stipend
Company-wide annual off-sites
Company
Virio
Everyone wants to generate more leads for their B2B business, and we cracked the code.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase