Ampcus Inc ยท 5 days ago
Customer Service Representative III
West Monroe, LA
Full-time
Onsite
Entry, Mid Level
2+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated candidate to join their talented Team as a Customer Service Representative III, responsible for interacting with customers, addressing inquiries, and resolving complaints.
Data ManagementInformation Technology
Responsibilities
Interacts with customers; gives information in response to inquiries about accounts, products, and services
Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail
Answers customers' questions regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Talks with customers by phone or in person to ensure the best service possible
Interviews with customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Adjusts complaints concerning billing or services rendered
Refers to complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure customer service
May solicit sale of new or additional services or products
May obtain credit records from credit reporting agency
May visit customers' premises to obtain order or resolve customer problems
Qualification
Required
Interacts with customers; gives information in response to inquiries about accounts, products, and services
Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail
Answers customers' questions regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how
Talks with customers by phone or in person to ensure the best service possible
Interviews with customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Adjusts complaints concerning billing or services rendered
Refers to complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure customer service
May solicit sale of new or additional services or products
May obtain credit records from credit reporting agency
May visit customers' premises to obtain order or resolve customer problems
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase