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Philadelphia International Airport (PHL) · 1 day ago

IT Admin job

Philadelphia, PA

Contract

Onsite

Entry, Mid Level

2+ years exp

Horseshoe Bay Resort is a premier luxury destination committed to providing genuine Texas Hospitality. The IT Administrator / IT Technician role is responsible for delivering Tier 1 technical support, executing daily IT operations, and providing administrative assistance to the IT Leadership team.

Air Transportation

Responsibilities

Serve as the primary point of contact for all internal IT support requests via the ticketing system, phone, and in-person, maintaining a high level of professionalism and customer service

Install, configure, deploy, and maintain end-user hardware, including workstations (PCs/laptops), mobile devices, POS terminals, printers, and peripherals

Perform effective first-level troubleshooting for hardware, software, network connectivity, and system access issues across all resort departments (e.g., Guest Services, F&B, Golf, Administration)

Create, modify, and remove user accounts and access privileges in Active Directory and various resort-specific applications

Conduct routine system checks, software updates, malware scans, and preventative maintenance procedures

Provide support for resort-wide critical systems, including Property Management Systems (PMS), Point-of-Sale (POS), time clocks, card readers, and guest/back-office Wi-Fi

Meticulously document all issues, repairs, and resolutions in the ticketing system

Promptly identify and escalate complex issues to senior IT personnel

Assist senior team members with infrastructure projects, technology upgrades, equipment deployment, and hands-on tasks such as cable runs and hardware staging

Generate, code, allocate, and track all Purchase Orders (POs), invoices, and bills for the IT Department

Ensure all invoices are coded accurately against the budget and submitted to the Accounting Department within established deadlines (e.g., 3 business days)

Maintain detailed logs of the PO/invoice lifecycle and reconcile financial records with recurring charges, the department budget, and the IT checkbook

Report any budget concerns or vendor billing discrepancies to the Director of IT

Provide direct administrative support to the Director/Assistant Director of IT, including managing calendars, scheduling meetings, coordinating travel, and processing conference registrations

Maintain comprehensive physical and digital files for contracts, technical documentation, invoices, and IT asset records

Attend department meetings, accurately record meeting minutes, and track action items and deadlines

Create and maintain robust processes to ensure vendor accountability, service level adherence, and timely follow-up

Qualification

Windows operating systemsMicrosoft 365Hardware diagnosticsBasic networking conceptsHospitality systems knowledgeCommunication skillsOrganizational skillsProblem-solving skills

Required

High School Diploma or GED required

2-4 years of experience in Information Technology, preferably within the hospitality or resort industry

Demonstrated experience with Windows operating systems and Microsoft 365 (e.g., Outlook, Excel, Word)

Demonstrated experience with hardware diagnostics and troubleshooting

Demonstrated experience with basic networking concepts (TCP/IP, Wi-Fi, DNS)

Exceptional communication and customer service skills

Strong organizational skills with the ability to manage multiple priorities in a dynamic, fast-paced environment

Proven problem-solving capabilities and a strong desire for continuous learning of new technologies

The employee must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds

This role requires standing, walking, sitting, using hands for keyboarding and handling, reaching, pushing/pulling, and communicating effectively with associates and guests