Trustwell · 11 hours ago
Key Account Manager (KAM)
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
5+ years expTrustwell is a rapidly growing tech firm on a mission to change the food industry. The Key Account Manager (KAM) will oversee a portfolio of enterprise-level client accounts, focusing on contract renewals, upselling, cross-selling, and revenue growth while building long-term customer relationships.
ComplianceSaaSSoftware
Responsibilities
Account Management: Oversee a portfolio of 50–100 accounts, ensuring timely renewals and identifying upsell/cross-sell opportunities. Maintain account plans, manage pipelines, and achieve sales goals using CRM tools. Resolve customer issues to enhance satisfaction and value
Relationship Building: Build strong relationships with executive stakeholders across departments. Conduct business reviews to gather feedback and identify growth opportunities
Strategic Planning: Provide industry-driven strategic guidance to help customers achieve business objectives. Stay updated on food industry trends to position Trustwell as a key partner
Collaboration: Work with internal teams (Customer Success, Professional Services, Product, Finance) to address customer needs and drive account health
Revenue Growth: Meet or exceed revenue goals through upselling, cross-selling, and tailored proposals demonstrating ROI
Performance & Reporting: Track account metrics, including renewals, revenue, and customer satisfaction. Deliver accurate forecasts and regular updates to leadership
Continuous Learning: Stay informed on product updates, industry trends, and best practices through training and collaboration; both internally and externally
Additional Contributions: Address client requests, assist with urgent issues, and support customer experience initiatives. Contribute case studies and testimonials as needed. Other duties as directed and/or assigned
Qualification
Required
Proven experience driving renewals, upsells, and cross-sells, meeting, and exceeding revenue targets with contract sizes of at least $500K in ARR
A deep understanding of building and managing sales pipelines, strategic account planning, and leveraging product expertise to achieve customer success
Strong self-starter qualities with the ability to navigate complex organizations, build relationships with decision-makers, and identify growth opportunities
You must be an excellent team player that can collaborate with cross-functional teams—including Customer Success, Product, and Finance—to deliver exceptional service and ensure customers derive maximum value from our software solutions
Proven success in account management, including renewals, upsells, and cross-sells; consistent attainment or overachievement of revenue goals
Strong emotional intelligence; ability to build trust and rapport with stakeholders at all levels
Experience engaging and influencing senior executives within complex organizations
Skilled in negotiation, objection handling, and conflict resolution while preserving long-term relationships
Adaptable problem-solver in fast-paced, evolving environments
Highly organized with strong attention to detail; effective at managing multiple accounts, renewals, and growth opportunities
Customer-centric mindset with a proactive approach to identifying needs, risks, and tailored solutions
Strategic thinker with solid business acumen; able to align customer objectives with company offerings to drive growth
Experience managing complex, multi-layered contracts with accuracy and compliance
Bachelor's degree in business, marketing, management, or a related field; required
5-7 years of experience managing enterprise accounts with $500M+ ARR; required
Proven experience hitting and exceeding renewal and new revenue goals in a B2B environment; required
Experience in selling and negotiating at the executive level
Preferred
Knowledge of food industry challenges and trends
MBA
Benefits
Full healthcare benefits, including medical, dental, and vision.
Supplemental benefits, including STD, LTD, HSA, 401k, etc.
Responsible Time Off (PTO) + Holiday Pay
Competitive Compensation (Base + Commission)
Excellent culture, growth opportunities, plus much more...
Company
Trustwell
Trustwell is a dependable source for compliance and high-quality solutions in the food and supplement industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-05Acquired
Leadership Team
Katy Jones
Chief Executive Officer
Recent News
ImpactAlpha
2026-01-11
Business Wire
2026-01-09
Company data provided by crunchbase