Holiday Barn Pet Resorts ยท 3 months ago
Customer Service Support Associate/Runner
3800 Mountain Road, Glen Allen, VA 23060, USA
Full-time
Onsite
New Grad, Entry Level
$13.50/hr - $16/hrHoliday Barn Pet Resorts is an award-winning pet boarding, training, and daycare facility. They are seeking Customer Service Associates to develop and maintain positive relationships with pet owners and provide face-to-face interactions to help customers choose the best services for their pets.
Hospitality
Responsibilities
Ensure positive relationships are developed and maintained with our furry guests and their owners
Provide critical face-to-face interaction with pet owners
Help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays
Take care of all arrival and departure procedures for our guests
Meet and greet our customers in a friendly and professional manner
Work with customers during pick-up and drop-off
Multitask and handle a high volume of phone calls in a fast-paced environment
Qualification
Required
Candidates for this position must be able to take care of all arrival and departure procedures for our guests
Meet and greet our customers in a friendly and professional manner
Work with customers during pick-up and drop-off
Have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease
Candidates must have the ability to lift and push up to 50lbs
Stand for extended periods
Be able to bend, stoop, reach, and stretch
Ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures
The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc
Preferred
A person who thrives on interacting with people, dogs, cats, and other animals
Previous knowledge of register function and cash handling
Proven ability to provide excellent customer service while following company policies
Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial
Excellent verbal and written communication skills and have the ability to work well in a team
Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays
Ability to use Microsoft 365
Benefits
Employee Refurral Program
Employee Discount Program
Pet Insurance
Wellness Benefits
401k Plan (eligibility rules apply)
Pet Benefits
Company
Holiday Barn Pet Resorts
Holiday Barn Pet Resorts creates joy in the lives of pets and their families! We offer Dog Vacations, Cat Vacations, Dog Day Camp, Grooming, and Dog Training.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase