IT Customer Support Technician jobs in United States
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Tech Army, LLC ยท 3 hours ago

IT Customer Support Technician

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

Tech Army, LLC is seeking an IT Customer Support Technician who coordinates, diagnoses, and troubleshoots incoming calls from users. The role involves providing support services for technical problems, ensuring timely resolution, and maintaining effective relationships with users while developing standard operating procedures for remote IT support.

ConsultingIT ManagementSoftwareStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Jaris Dumag ()
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Responsibilities

Coordinates, diagnoses and troubleshoots incoming calls from users
Provides support services to users with technical problems and information technology issues involving accounts, desktop, laptop or network services
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Provides case status updates which may also include weekly reporting of machine usage statistics to management and end-users
Analyzes and interprets disparate information sources into meaningful data
May also gather and report on machine availability and stability data for High Performance Computing Clusters
Supports and maintains effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

Qualification

Technical problem solvingCustomer serviceHigh Performance ComputingData analysisRelationship managementDocumentation

Required

Bachelor's degree in a relevant field
Minimum of 5 years of related experience or an equivalent combination of education and experience

Company

Tech Army, LLC

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Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
dateFounded in 2016
location
Hollywood, Florida, USA
people-size51-200 employees
web-link
https://www.techarmy.com

H1B Sponsorship

Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jay Narang
Chief Executive Officer
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Company data provided by crunchbase