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TikTok · 19 hours ago

Quality Business Insights Analyst - USDS

San Jose, CA

Full-time

Onsite

Mid Level

$88K/yr - $151K/yr

3+ years exp

TikTok is a leading destination for short-form mobile video, and they are seeking a Quality Business Insights Analyst within their U.S. Data Security team. This role involves analyzing data to improve content moderation processes, ensuring compliance with policies, and providing actionable insights to enhance operational excellence.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Perform complex data analysis to uncover problematic error trends, document and report findings to leadership

Maintain expert understanding of TikTok’s policies, procedures, app features, and internal documents

Work closely with internal and external teams to conduct RCAs and drive quality improvement strategies

Support the calibration process, Monthly Quality Report, and Monthly Business Reviews

Utilize visualization and descriptive information to connect disparate ideas into cohesive, well-grounded insights for scalable and intuitive reporting with the goal of better aligning internal processes

Analyze quantitative and qualitative datasets from QA processes to generate impact-driven recommendations for department partners including Training, Product, Workforce Management, and Enforcement Operations

Own, manage, and in some cases, advocate business cases for the development of new tools to support the QA processes

Own data validation process for all insights collected from audits, deep dives, and policy changes

Collaborate and partner with stakeholders in data & analytics, to support the creation of tooling and a dashboard for the Training and Quality Department

Expert in QA processes including auditing, RCA, and calibration

Must be able to see beyond the spreadsheet and understand stakeholders’ requests and end goals in order to advise on short or long-term solutions

Develop automated reporting by ensuring data quality through documentation and providing quality assurance of delivered insights

Communicate effectively with technical and non-technical audiences both verbally and in writing

Design and analyze product experiments and suggest a framework to communicate results

Qualification

Data analysisQuality assuranceRoot cause analysis (RCA)Process improvementTechnical writingStakeholder communicationProblem-solvingOrganizational skillsAdaptability

Required

3+ years experience in Trust & Safety, or similar industry experience

2+ years of quality assurance experience, reporting, analytics/ operational excellence

Ability to use constructive and candid dialogue to influence others without relying on formal authority, as well as experience in technical writing and technical communication

Takes a measured and thoughtful approach to difficult situations, be comfortable with ambiguity, and be able to bounce back quickly from team challenges

Able to work with minimal supervision, taking ownership of work and completing tasks in a timely manner, while adapting rapidly to changing work environments, priorities, and organizational needs

Self-motivated individual with strong organizational and problem-solving skills, including the ability to transition between detailed data and high-level insights

Ability to identify gaps in existing processes/ policies/procedures and ability to propose action plans to mitigate the issue

Preferred

Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role

Your resilience and commitment to self-care to manage the emotional demands of the role

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)