EPITEC · 18 hours ago
Client Support - Associate
Fife, WA
Contract
Onsite
Entry Level
$28/hr - $28/hr
1+ years expEPITEC is seeking an Onsite IT Support Associate for their Fife, WA site. The role involves managing technical support needs, overseeing new hire onboarding, and addressing technical issues through an internal ticketing system.
Information TechnologyStaffing Agency
Responsibilities
Manage technical support needs onsite
Oversee new hire onboarding and issue laptops
Replace hardware and perform software updates
Maintain onsite printers and troubleshoot issues
Provide support via internal ticketing system and in-person
Handle 10–60 support interactions per day
Participate in a 3–4-week training program
Qualification
Required
1-3 years of related work experience or equivalent combination of education and experience
1-3 years of customer service experience
1-3 years of IT experience including hardware management and networking concepts
1-3 years of customer service experience with strong communication skills
Experience with Windows operating systems
Basic troubleshooting experience with printers
Friendly and approachable demeanor
The ability to work in a team environment and commit to a flexible work schedule
Preferred
IT certifications or degrees preferred but not required
VPN Experience Preferred
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase