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Forefront Dermatology · 13 hours ago

Clinical Applications Support Engineer III

Manitowoc, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Forefront Dermatology is seeking a Clinical Applications Support Engineer III to provide oversight and help desk support for electronic health systems. The role involves mentoring team members, managing support tickets, and collaborating with various departments to ensure effective use of clinical applications.

Cosmetic SurgeryHealth CareMedical

Responsibilities

Represents the Clinical Application Support Team to the organization as one of the first point of contact for all related system issues and service requests

Mentors specialists and associates working on Help Desk providing regular feedback in conjunction with the Clinical Application Support Manager

Triages calls / requests and communicates with appropriate personnel

Handles problems directly within the scope of knowledge, experience, and authority

Submits support tickets, monitors progress, and tracks issues to completion for all electronic systems including NextGen, EMA, Phreesia, and internal Help Desk Portal

Actively participates in meetings with EMR vendors regarding troubleshooting, updates and improvement activities. Includes testing, creating reference materials, and communicating to department and clinic leadership

Communicates and collaborates with other functional groups on a regular basis on shared tickets

Communicates with Clinical Application Platform Leadership on a regular basis with updates on projects, tasks and help desk activity

Assists with creating and updating user reference materials in collaboration with department leaders from the Clinical Application Platform process on both confluence and printable versions

Assist with performing conversion validation and testing. Communicates with Training Team Project Leads on conversion stats. Communicates with EMR Administrator and Sr. Director of Clinic Systems & Training team on validation

Actively remains current on all electronic system functionality updates as well as coding and documentation best practice guidelines

Assists with pathology and laboratory EMR integration set-up, testing, and troubleshooting in collaboration with the clinics & training team

Adherence to compliance and completion of compliance training

Perform other related duties and projects as assigned

Qualification

Clinical systems supportNextGenEMAWindows Desktop Operating systemsHelp Desk experienceDetail orientedCommunication skillsLeadership experienceOrganizational skillsTeamworkConfidentiality

Required

Experience supporting clinical systems (experience with NextGen or EMA preferred)

2+ years of related experience in a help desk support environment

Must be detail oriented

Must have excellent communication skills and the ability to communicate effectively orally and in writing

Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others regarding professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change

Must possess excellent leadership, organizational, and computer skills

Ability to work effectively and cooperatively with staff and other parts of the IT Department

Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team

Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness

Ability to maintain confidentiality of information

Ability to communicate in an active multi-office environment

Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, copier)

Ability to communicate via telephone

Ability to sit for large portions of a workday