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CSAA Insurance Group, a AAA Insurer · 20 hours ago

Sr. Field Adjuster, Homeowner Claims - Salt Lake City (Local)

Oklahoma, United States

Full-time

Hybrid

Mid, Senior Level

$38.88/hr - $51.88/hr

4+ years exp

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. They are seeking a Sr. Field Adjuster, Homeowner Claims to investigate, evaluate, negotiate, and settle homeowners’ property claims. This role involves obtaining and recording loss information, determining the scope of repairs, and ensuring regulatory compliance throughout the claims process.

AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency

Comp. & Benefits

No H1B

Responsibilities

Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually

Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property

Determines scope of repairs. Prepares a repair bid using Xactimate estimating system

Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor

Follows the repair process to conclusion

With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified

Settles and pays dwelling or other structure damages once the coverage analysis is completed

Handles all correspondence to ensure the file is regulatory compliant

Qualification

Claims experienceXactimate estimating systemHomeowner claims knowledgeField inspectionsAnalytical skillsCustomer service skillsBasic math skillsCommunication skillsProblem solving skillsOrganizational skills

Required

High school diploma or GED is required

A minimum of four years of claims experience is required, with a preferred emphasis on homeowner claims

Preferred

Bachelor's degree or combination of education and experience preferred

Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes preferred

Knowledge of and writing skills in Xactimate repair estimating system

Prior experience doing field inspections

Knowledge of home construction

Strong analytical, problem solving and organization skills

Strong verbal and written communication skills

Proficient in basic math and computer skills, with the ability to type 30 wpm

Proven customer service skills

Shows respect for differences through excellent communication skills with people from an array of backgrounds

Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)

Travels as needed for role, including local travel as well as occasional divisional / team meetings and other in-person meetings

Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

Total compensation package

Performance bonus

401(k) with a company match

Company

CSAA Insurance Group, a AAA Insurer

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Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.

Founded in 1914

Walnut Creek, California, USA

1001-5000 employees