TEKsystems · 6 hours ago
Member Customer Services Representative
Southfield, MI
Full-time
Onsite
New Grad, Entry Level
$33K/yr - $41K/yrTEKsystems is a leading provider of business and technology services, and they are seeking a Member Customer Service Center Representative to deliver exceptional service to their members. The role involves answering calls, addressing inquiries, and maintaining strong relationships with members while providing information on banking products and services.
Information Technology
Responsibilities
Answer an average of 80-100 calls per day by addressing member inquiries, solving problems and providing new product information
Answer member telephone calls promptly and in an appropriate manner
Answer inquiries on banking products including checking, savings, loans and lines of credit
Document all customer inquiries and comments thoroughly and quickly
Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assist member account problem
Determine member's financial services needs, and recommend services and products that address these needs
Collect member loan payments
Handle various accounting transactions
Qualification
Required
Answer an average of 80-100 calls per day by addressing member inquiries, solving problems and providing new product information
Answer member telephone calls promptly and in an appropriate manner
Answer inquiries on banking products including checking, savings, loans and lines of credit
Document all customer inquiries and comments thoroughly and quickly
Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assist member account problem
Determine member's financial services needs, and recommend services and products that address these needs
Collect member loan payments
Handle various accounting transactions
Team members to work one of three shifts – we have opportunities around the clock!
Call Center experience is a must and/or financial institution experience is a plus
Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members
You'll need a high school diploma/GED
Preferred
Previous retail/customer service experience is an advantage
An Associate's degree in business or a related field is a plus!
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase