TEKsystems · 2 days ago
Customer Service Specialist
Honolulu, HI
Contract
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expTEKsystems is partnering with one of our local banks to hire a Dispute Specialist. In this role, you will be responsible for processing Mastercard, Zelle, and dispute claims while ensuring compliance with regulatory timeframes.
Information Technology
Responsibilities
Process Mastercard, Zelle, and ACH dispute claims accurately and efficiently
Ensure all claims are handled in accordance with regulatory timeframes
Correspond with customers, internal departments, and other financial institutions
Conduct research and documentation to support dispute resolution
Utilize 10-key, typing, and typewriter-by-touch skills (as applicable)
Perform data entry and maintain organized records
Handle customer calls with professionalism and clarity
Support the team with additional tasks as assigned
Qualification
Required
High School Diploma or equivalent, or equivalent work experience
Minimum 2 years of experience in banking, dispute resolution, or card services
Strong written and verbal communication skills
Excellent attention to detail and follow-through
Strong critical thinking and problem-solving abilities
Ability to work under pressure and meet multiple deadlines
Proficiency with MS Office
10-key calculator proficiency and typing skills
Must be able to work Monday to Friday from 8:00am to 5:00pm
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase