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Vail Resorts · 5 hours ago

Kindred Director of Club Operations and Membership

Keystone, CO

Full-time

Onsite

Lead/Staff, Director/Executive

$89K/yr - $114K/yr

3+ years exp

Vail Resorts is a leading company in the resort industry, and they are seeking a Director of Club Operations & Membership to oversee all aspects of the Kindred Resort Club. This role involves strategic leadership in club operations, membership sales and marketing, and community engagement to drive membership growth and enhance member experiences.

LeisureTravel

Responsibilities

Implement, administer, and monitor club policies and operating procedures in alignment with Kindred and RockResorts standards

Oversee all physical assets, maintenance, food and beverage operations, recreational programming, concierge services, and spa amenities

Ensure the highest levels of service across all touchpoints—hospitality, wellness, dining, events, and private experiences

Collaborate with partners to ensure dining, golf, and ski/ride services exceed member expectations

Lead the creation and execution of seasonal and signature programming aligned with the club’s brand promise and member preferences

Develop and maintain a strong, service-oriented culture among staff and department heads; lead and mentor direct reports across all departments

Design and execute integrated sales and marketing strategies to achieve membership acquisition, engagement, and revenue goals

Conduct lead generation initiatives through digital, referral, outreach, event-based, and community-driven channels

Build compelling sales presentations and member journey experiences that highlight the club’s value and exclusivity

Lead onboarding, orientation, and welcome experiences for new members; foster long-term relationships that support retention and referrals

Analyze sales metrics and market data to continuously refine strategies and optimize conversion and retention rates

Collaborate with the hotel’s marketing, real estate, and brand teams to align campaigns and promotional efforts with resort-wide goals

Develop and manage annual operating and capital budgets; monitor income and expenditures to ensure profitability and financial stability

Review and interpret financial statements, and performance reports; initiate timely corrective actions where needed

Establish purchasing policies, cost controls, and inventory systems that support operational efficiency

Provide strategic input on capital projects, OS&E planning, and technology solutions to support ongoing innovation

Serve as the primary point of contact for the Club’s Advisory Board, members, and community partners

Promote a warm, inclusive environment that reflects Kindred’s core values

Design member engagement programs and communications that foster loyalty, participation, and meaningful interactions

Actively engage in community and industry networking to enhance the Club’s visibility, reputation, and strategic partnerships

Qualification

Membership salesOperations managementFinancial acumenHospitality marketingCRM technologyCommunication skillsInterpersonal skillsRelationship-buildingTeam leadership

Required

Bachelor's degree in hospitality management, Business, Marketing or equivalent experience

Minimum of 3-5 years of progressive leadership in club, hospitality, or resort environments

Proven experience in membership sales, hospitality marketing, and operations management

Strong financial acumen with budget development, forecasting, and P&L accountability

Excellent communication, interpersonal, and relationship-building skills

Passion for delivering exceptional guest/member service and leading high-performing teams

Familiarity with CRM, POS, PMS, and club operations technology platforms

Flexibility to work evenings, weekends, and holidays as required to accommodate club events and member needs

Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Company

Vail Resorts

Glassdoor3.4

Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia.

Founded in 1992

Broomfield, Colorado, USA

10001+ employees