Qcells North America ยท 5 hours ago
Customer Support Coordinator
Irvine, CA
Full-time
Onsite
Entry, Mid Level
$69K/yr - $74K/yr
2+ years expQcells North America is a leading provider of solar photovoltaic products and solutions. They are seeking an experienced Customer Support Coordinator to manage customer interactions and enhance customer satisfaction in the renewable energy sector.
Responsibilities
Manage customer tickets, emails and calls from customers in a prompt and professional manner
Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products
Take ownership of customer experience, including complex customer escalations
Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications
Conduct analysis of net-metering and solar buyback programs in CA, TX and FL
Analyze monitoring and performance data
Assist with commissioning of systems
Program ESS to complex E-TOU modes and complete firmware updates
Coordinate engineers and vendors to resolve installation problems
Understanding of how solar systems are sold, designed and constructed
Review operational procedures and ensure conformance to industry best practices
Qualification
Required
Associates degree in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree in business, economics, communications or other related field with a minimum of 2-5+ years of professional experience including 2+ years of experience in solar customer service
Impeccable attention to detail
Ability to exercise strong organizational, problem-solving and analytical skills
Detailed, analytical thinker
Excellent oral and written communication skills
Process driven while finding long-term solutions
Ability to work in a fast-paced environment
Preferred
Solar Industry experience (Renewable)
Company
Qcells North America
Qcells is a renowned complete energy solutions provider in solar cell and module, energy storage, downstream project business and energy retail.
501-1000 employees
H1B Sponsorship
Qcells North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (8)
2022 (15)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Merfeld
EVP and Global Chief Technology Officer
Taerim Kim
HR Generalist (Global CTO Org)
Company data provided by crunchbase