Cooper University Health Care · 2 months ago
SURGICAL SCHEDULER
CAMDEN, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expCooper University Health Care is committed to providing extraordinary health care and is seeking a Surgical Scheduler. The role involves proficient in-patient scheduling, customer satisfaction, and serving as a liaison between patients and clinical staff to manage appointments and provide information regarding test results.
Health CareInnovation Management
Responsibilities
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH
Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs
Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed
Take appropriate action in responding to questions from patients
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests
Responsible for the integrity of pre-registration to include accurate health care coverage(s)
Escalate operational, provider, or patient complaints along with other critical matters to leadership
Knowledge of medical insurance and billing processes
Must work well in stressful situations and display a high degree of efficiency at all times
Strong emphasis on customer service
Qualification
Required
Proficient in-patient scheduling
Professional telephone etiquette
Customer satisfaction in support of the mission of CUH
Surgical scheduler duties involve scheduling for hospital outpatient-based services
Changing and canceling appointments
Other administrative duties as assigned
Interface as a direct liaison with patients and clinical staff at procedural locations
Communicate patient results and scheduling needs
Support checkout at Gastroenterology's ambulatory office
Scheduling patients for procedures after office visits
Provide accurate, detailed information to patients regarding test results
Work with patients to reschedule procedures as needed
Take appropriate action in responding to questions from patients
Answer incoming calls
Direct calls to the correct party
Check voicemails and return missed calls for scheduling requests
Responsible for the integrity of pre-registration to include accurate health care coverage(s)
Escalate operational, provider, or patient complaints along with other critical matters to leadership
Knowledge of medical insurance and billing processes
Must work well in stressful situations and display a high degree of efficiency at all times
Strong emphasis on customer service
2-3 years in medical or office setting
Outstanding organizational skills
Typing 35-45 WPM
Medical transcription required
High School Diploma or Equivalent required
Benefits
Health, dental, vision, life, disability, and retirement
Company
Cooper University Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
Founded in 1887Camden, New Jersey, USA
10001+ employees
H1B Sponsorship
Cooper University Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (10)
2022 (12)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M
Leadership Team
Anthony Mazzarelli
Co-President / Chief Executive Officer
Brian Reilly
Chief Financial Officer
Recent News
Company data provided by crunchbase