Tinker Federal Credit Union · 4 days ago
Collections Supervisor
4140 I-40, Oklahoma City, OK 73108, USA
Full-time
Onsite
Mid, Senior Level
$96K/yr - $96K/yr
4+ years expTinker Federal Credit Union is the largest and best credit union in Oklahoma, and they are seeking a Collections Supervisor to lead their collections team. The role involves managing daily default resolution activities, providing staff training, and ensuring compliance with organizational policies and applicable laws.
BankingFinanceFinancial ServicesLendingNon Profit
Responsibilities
Leading an assigned team in managing daily default resolution activities, monitoring account collections, and providing staff training on effective resolution techniques
Serving as the first point of supervisory escalation, this role acts as a resource for branches and departments on matters related to past-due and charged-off accounts, Collateral Protection Insurance (CPI) inquiries, transactions, and specialized areas such as legal, deceased, bankruptcy, returned checks, and credit bureau disputes
Ensuring all supervisory responsibilities are carried out in compliance with organizational policies, departmental procedures, and applicable laws
Qualification
Required
A bachelor's degree in business administration, accounting, finance or related field
Four years of experience in credit and collections, collateral remarketing/sales or auction experience
One of the four years of experience must be at the senior, lead or supervisory level
Incumbent Bonding REQUIRED by TFCU's chosen authority
Proficient knowledge of the lending process and teller operations
Proficient knowledge of Bankruptcy Code, Uniform Commercial Code (UCC), Uniform Consumer Credit Code (UCCC), and the Bankruptcy Revision Act of 1994
Knowledge of Regulation CC (Reg. CC), Regulation B (Reg. B), and Regulation Z (Reg. Z)
Advanced knowledge of the Equal Credit Opportunity Act (ECOA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
Knowledge of private mortgage insurance, Fannie Mae, and Veterans Administration (VA) reporting requirements
Proficient knowledge of courtroom procedures and legislation affecting collections
Proficient knowledge of collateral protection insurance policy and reporting requirements
Ability to maximize recovery in complex situations while maintaining positive member relations
Proficient knowledge of phone systems and related applications to monitor productivity and mitigate call-related risks to TFCU
Benefits
Competitive pay
A robust benefits package
Professional development and growth through training and continued education
Company
Tinker Federal Credit Union
Tinker Federal Credit Union is a credit union that offers lending, banking, and financial services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-27Grant
Leadership Team
Nancy Ward
Executive Vice President, Chief Administrative Officer
Cindy Jamison, SHRM-SCP
EVP, Chief People Officer
Recent News
The Journal Record
2025-11-28
2025-11-05
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2025-08-17
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