Level 10, LLC · 3 months ago
Field Technician Support
United States
Full-time
Remote
New Grad, Entry LevelLevel 10, LLC is focused on creating authentic and engaging relationships, and they are seeking a Field Technician Support professional. This role is critical in supporting field operations, optimizing efficiency, and ensuring high-quality service delivery to customers by assisting field technicians and managing logistics.
Information Technology
Responsibilities
Technical Support: Provides assistance to field technicians who encounter technical issues while performing their duties. This can include troubleshooting equipment problems, diagnosing technical issues, and offering solutions remotely or dispatching additional resources when needed
Logistics and Coordination: Manages the logistics of field operations, including scheduling appointments, dispatching technicians to service locations, and coordinating with customers to ensure timely service delivery
Inventory Management: Oversees the inventory of equipment, tools, and parts that field technicians require. This involves tracking stock levels, replenishing supplies, and ensuring that technicians have access to necessary resources
Training and Development: Provides ongoing training and development opportunities for field technicians to enhance their skills and knowledge. This may include technical training on new products, safety protocols, and customer service skills
Quality Assurance: Monitors the quality of service provided by field technicians, conducts audits or inspections of completed work, and implements corrective actions as needed to maintain high standards of service delivery
Customer Communication: Acts as a liaison between customers and field technicians, providing updates on service appointments, resolving customer complaints or inquiries, and ensuring overall customer satisfaction
Performance Monitoring and Reporting: Tracks key performance metrics of field technicians, such as response times, job completion rates, and customer feedback. This data is used to assess performance, identify areas for improvement, and optimize workflows
Qualification
Required
Technical expertise in troubleshooting equipment problems and diagnosing technical issues
Experience in logistics and coordination of field operations
Knowledge of inventory management practices
Ability to provide training and development opportunities for field technicians
Experience in quality assurance and conducting audits or inspections
Strong customer communication skills and ability to resolve complaints or inquiries
Ability to monitor performance metrics and report on key performance indicators
Company
Level 10, LLC
Who We Are Level 10 is one company, everything IT. With increasing IT challenges, we recognize retailers need less partners to do more.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Pruban
President, CEO
Recent News
Company data provided by crunchbase