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Curative AI, Inc. · 1 day ago

Chief Operating Officer (COO)

Bellevue, WA

Full-time

Hybrid

Director/Executive

$250K/yr - $325K/yr

10+ years exp

Curative AI, Inc. is an ambitious innovative early-stage startup revolutionizing the healthcare industry through cutting-edge AI-powered SaaS solutions. We are looking for an experienced Chief Operating Officer (COO) to lead and scale our operations, ensuring operational excellence and alignment across product deployment, customer onboarding, and cross-functional execution.

Artificial Intelligence (AI)Cloud ComputingData VisualizationHealth CareHealth DiagnosticsMedicalMedical DevicemHealthSoftware

No H1B

U.S. Citizen Only

Responsibilities

Own company-wide operations, ensuring predictable execution across product deployment, customer onboarding, and day-to-day business operations

Build operational frameworks, playbooks, KPIs, and dashboards to measure performance, efficiency, and customer outcomes

Lead and structure US and offshore operational teams (deployment, customer support, operations, and service delivery)

Drive operational readiness for rapid scale

Oversee end-to-end deployment lifecycle: planning, customer readiness, configuration, testing, training, and go-live

Establish repeatable, scalable rollout processes for multiple concurrent enterprise customers

Partner with Product and Engineering to align releases with customer timelines and operational capacity

Own the customer success, support, and incident escalation processes to ensure fast resolution and high customer satisfaction

Implement SLAs, incident response protocols, RCA (root cause analysis), and continuous improvement loops

Lead cross-functional war rooms for critical customer issues

High ownership, direct partnership with the CEO, and visibility across all business areas

Ensure tight execution across Product, Engineering, Sales, Clinical Ops, Finance, and HR

Translate CEO strategy into clear operational plans, resource allocation, and cross-team accountability

Oversee OKRs, quarterly planning, and operational cadence

Ensure HIPAA, HITRUST, SOC2, and healthcare regulatory compliance across operations

Implement data security, privacy, and operational risk controls

Build high-performing team across operations, customer success, program management, and service delivery

You are the first one taking on operation, you must be hands-on, able to handle it yourself, not an email forwarder

Ensuring ethic practice, customer centric, AI-first, alignment with company values and performance expectations, hold the accountability to yourself and to others

Qualification

Operations ManagementSaaS ExperienceHealthcare OperationsProject ManagementCompliance KnowledgeCross-Functional LeadershipIncident ManagementCustomer SuccessTeam ManagementProblem Solving

Required

You must currently be located in the Seattle Metro Region

Able to work hybrid on-site a minimum of three days at our Bellevue location

10+ years of experience in Operations, General Management, or Customer Delivery roles

5+ years leading operations in high-growth SaaS, HealthTech, HCIT, or AI-enabled service companies

Proven success as hands-on operational experts with discipline and precise execution, having scaled operational teams and processes in a fast-growing startup

Experience leading deployments for enterprise healthcare organizations (providers, payers, RCM, Clinical Operation, etc.)

Strong understanding of HIPAA, data privacy, and healthcare operations workflows

Exceptional project management, organizational, and cross-functional leadership skills

Enjoying rolling up sleeves to solve operational issues directly