National Association of Latino Healthcare Executives ยท 10 hours ago
Systems Administrator IV, Health Systems, EPIC Analyst
Pleasanton, CA
Full-time
Onsite
Senior LevelThe National Association of Latino Healthcare Executives is seeking a Systems Administrator IV, Health Systems, EPIC Analyst. This role is responsible for system build, testing, validation, and ongoing support of assigned applications, with a focus on ensuring safe and high-quality care using electronic health records.
Health CareHospitalMedical
Responsibilities
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback
Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions
Assists technical and project team members to resolve system problems and application-specific issues
Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement
Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues
Escalates unresolved or critical issues, risks or problems to system engineers
Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback
Plans and performs complex system configuration
Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure
Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate
Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes
Supports vendor support activities, as appropriate
Participates in and influences change management processes
Defines the maintenance, modification, and documentation of complex and advanced applications
Supports the development of guidelines to prevent and/or resolve recurring problems
Recommends and executes performance tuning and optimization activities
Qualification
Required
Clinical or IT systems knowledge and experience
Ability to develop and support safe and high quality care using the electronic health record
In-depth and precise investigation and documentation of future-state operational specifications and application functionality
Analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software
Development and documentation of internal procedures used in conjunction with Epic applications
Ability to analyze clinical and business operations and investigate user preferences
Prioritizing and implementing requested system changes and updates
Serving as a liaison between end users, third parties, and Epic implementation staff
Developing and documenting internal procedures
Collecting information and preparing specifications of system enhancements
Analyzing functionality in new releases and testing each new release
Providing supervisory support of the system administration team
Completing work assignments and supporting business-specific projects by applying expertise in subject area
Supporting the development of work plans to meet business priorities and deadlines
Ensuring team follows all procedures and policies
Coordinating and assigning resources to accomplish priorities and deadlines
Collaborating cross-functionally to make effective business decisions
Solving complex problems and escalating high priority issues or risks, as appropriate
Recognizing and capitalizing on improvement opportunities
Practicing self-development and promoting learning in others
Proactively providing information, resources, advice, and expertise with coworkers and customers
Building relationships with cross-functional stakeholders
Influencing others through technical explanations and examples
Adapting to competing demands and new responsibilities
Listening and responding to, seeking, and addressing performance feedback
Providing feedback to others and managers
Creating and executing plans to capitalize on strengths and develop weaknesses
Supporting team collaboration
Adapting to and learning from change, difficulties, and feedback
Meeting timelines to drive the delivery of appropriate, sustainable, and prompt solutions
Assisting technical and project team members to resolve system problems and application-specific issues
Supporting the stability, availability, and performance of enterprise systems
Performing complex systems analysis to identify problems, trends, and opportunities for improvement
Providing first and second level support for enterprise systems and systems in one or more additional IT domains
Diagnosing, troubleshooting, and resolving complex incidents to minimize system issues
Escalating unresolved or critical issues, risks or problems to system engineers
Supporting communications with product users and suppliers
Planning and performing complex system configuration
Participating in installs, upgrades, or decommissions of designated systems, products, and infrastructure
Creating documentation of new and existing system configuration and procedural information
Ensuring system configurations documentation is complete and accurate
Planning the implementation of hardware and software changes into environments
Performing impact analyses of system changes
Supporting vendor support activities, as appropriate
Participating in and influencing change management processes
Defining the maintenance, modification, and documentation of complex and advanced applications
Supporting the development of guidelines to prevent and/or resolve recurring problems
Recommending and executing performance tuning and optimization activities
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
Company data provided by crunchbase