TaskUs ยท 2 days ago
Quality Supervisor - Waymo ERT
Chandler, AZ
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As a Quality Supervisor, you will supervise a team of Quality Analysts, develop quality standards, conduct audits, and collaborate with other departments to drive continuous improvement in operational excellence.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Calculation of monthly audit targets and work distribution amongst QAs
Drive audit target completion
Gather inputs from QAs, basis audits, for briefings and training need identification
Create Daily Briefing Documents for the TLs to cascade to the floor for continuous improvement
Report performance for aligned span on a daily/weekly/monthly basis
Based on common customer concerns, suggest process/system improvements with quantified improvement opportunity
Attend the Weekly Business Review with Campaign TL/OM/Client
Coordinate with Training to develop training needs analysis
Participate in strategic projects for the campaign/LoB
Interview, onboard and train new QAs
Train aligned span on use of quality tools and analysis from time to time or as planned by the organization
Complete weekly coaching sessions with the QAs
Complete Audit-Over-Audit for the QAs on the team (Adherence to Legend/Rubric/Definitions of the QA Sheet, and assess the Quality of inputs, insight and opportunities captured by the QAs)
Maintain performance stack rank for QAs; complete quarterly performance reviews and career pathing conversations
Maintain data related to audits, calibrations, audit-over-audits
Conduct cross-functional calibration sessions for QAs, Ops and Training
Maintain change management log for the Quality Form and Rubric/Legend/Definitions
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LoB
Ensure knowledge update of the aligned span
Qualification
Required
Experience on Waymo is mandatory
Ability to use quality tools for analysis and data interpretation
Advance Excel/Google sheets skills necessary to facilitate data management and analysis
Problem-Solving and Process Improvement Skills
Versatility and ability to manage multiple projects
Strong people management skills
Strong stakeholder management
Ability to coach for performance
Strong customer centricity
Good written and verbal communication skills
Logical thinking
Ability to manage conflicts
Attention to detail
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to work with a diverse team
Continuous improvement mindset
Confident
Good oratory skills
Assertiveness
Highly conscientious and diligent
Ability to clearly articulate thoughts
Integrity
Trustworthiness
Preferred
Knowledge of Six Sigma / Lean principles
At least 6 months experience in managing a team of quality analysts
Previous experience relevant environment
Benefits
Competitive industry salaries
Comprehensive benefits packages
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase