Metasys Technologies · 1 month ago
Print Support Specialist
Orange, CA
Full-time
Onsite
Entry Level
$22/hr - $24/hr
3+ years expMetasys Technologies is a company focused on providing support services, and they are seeking a Print Support Specialist. The role involves first-response service, support, and availability of Client-managed printers and multi-functional devices, with a strong emphasis on customer service and device uptime.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Serve as first responder for printer service and supply requests
Monitor device alerts and service queues to ensure SLA compliance
Perform troubleshooting, diagnostics, repairs, and routine maintenance
Conduct device setup, installation, moves, removals, and retrofits
Perform basic IP address setup and printer driver installation
Perform meter reads/captures for accurate billing
Utilize remote support tools to resolve issues when possible
Escalate unresolved issues to Level 2 or technical support teams
Replenish and replace toner, consumables, and supplies
Manage assigned parts, supplies, and asset inventories
Monitor PAR levels and return unused or excess Client-owned supplies
Ensure accurate device and inventory records are maintained
Provide in-person customer service to office staff, IT teams, and operators
Proactively communicate service status and resolution updates
Provide basic user training on supported devices
Maintain professional appearance and positive demeanor at all times
Document all service activity using Client’s OFSC and customer systems
Adhere to IMACD processes and timely status updates
Follow all Client’s and customer safety and security protocols
Complete all required administrative and reporting tasks accurately
Qualification
Required
High School Diploma or equivalent (additional education preferred)
Valid state driver's license and required auto insurance
In-person customer service experience
Basic PC, networking, and printer/copier operation knowledge
Basic mechanical and technical aptitude
Ability to follow established troubleshooting and service procedures
Strong verbal communication and interpersonal skills
Ability to read and understand technical manuals and documentation
Preferred
IT Help Desk or hardware/application support experience
Experience with electro-mechanical devices and electronics
Familiarity with printers, copiers, or managed print services
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase