Scalence L.L.C. · 1 month ago
CSAT Agent
Plano, TX
Full-time
Onsite
Mid Level
$30/hr - $30/hr
4+ years expScalence L.L.C. is embarking on an exciting project and is seeking motivated individuals to join their dynamic team. The primary responsibility of the CSAT Agent is to provide helpdesk support during the decommission phase, ensuring user issues are logged, tracked, and resolved efficiently.
Information Technology & Services
No H1B
Responsibilities
Serve as the primary contact for helpdesk support during decommission
Log, track, and resolve user issues efficiently
Escalate complex problems to technical teams and follow up on resolutions
Maintain accurate records of helpdesk activities and prepare reports
Ensure compliance with organizational standards and SLAs
Qualification
Required
Applicants must be able to work directly for us on W2
Experience in helpdesk or support coordination roles
Strong organizational and communication skills
4 years of experience in Helpdesk Solution
Ability to manage multiple tasks in a fast-paced environment
Familiarity with ticketing systems and IT support processes
Experience in IT decommission projects
Knowledge of compliance standards and SLAs
Proficiency in report preparation and documentation
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase