RIT Solutions, Inc. · 4 months ago
UX/UI Research/Design
United States
Full-time
Remote
Mid, Senior Level
4+ years expRIT Solutions, Inc. is seeking a contract UX Researcher to assist with the Discovery phase for their internal web applications. The role involves leading user research, facilitating sessions, summarizing findings, and mapping user experiences to provide clear direction for product, design, and engineering teams.
Staffing & Recruiting
Responsibilities
Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows
Facilitate sessions: Run interviews, workshops, and stakeholder discussions—ask the 'obvious' questions that surface assumptions
Summarize what they learn: Turn notes into clear findings, 'what this means,' and recommend next steps
Map the experience: Create: Role snapshots (personas): brief summaries of user types and needs
Step-by-step journeys: how users currently work, where it breaks, and the better future state
Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work
Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive
Qualification
Required
4–7+ years doing user research on product teams (enterprise or B2B preferred)
Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks
Strong at turning raw notes into clear insights and prioritized recommendations
Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar
Confident facilitator; good at guiding groups, handling pushback, and driving to clarity
Excellent written and verbal communication—exec-friendly and concise
Tools you know: Figma, Mural, Office
Preferred
Design experience and portfolio of enterprise-related work, or similar
Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector)
Basic survey skills to complement interviews
Service design exposure (e.g., mapping processes)
Light Research Ops (consent, recruiting, templates)
User testing and feedback gathering
Design experience with high-fidelity mockup and/or clickable prototypes
Company
RIT Solutions, Inc.
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase