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Inside Higher Ed · 16 hours ago

Workflow Automation Engineer

Kennesaw, GA

Full-time

Onsite

Senior Level

5+ years exp

Inside Higher Ed is committed to transforming lives through academic excellence and innovative research. They are seeking a Workflow Automation Engineer responsible for the full lifecycle of workflow automation and integration solutions, collaborating with stakeholders to improve operational effectiveness and user experience.

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Responsibilities

Responsible for the development of workflow and integration automation solutions, including analysis, design, development, testing, deployment, documentation, and ongoing maintenance

Uses platform functionality to design, build, and enhance workflows and integrations, business rules, data flows, and user interfaces that streamline and automate business processes

Ensures the stability, availability, and security of assigned automation platforms and applications

Performs routine administration and configuration of the automation platform, including user management, environment monitoring, and troubleshooting of automation components

Collaborates with business units and stakeholders to understand process automation needs and implement effective solutions

Actively participates in project planning

Develops and maintains documentation such as workflow and rule diagrams, data flow maps, configuration records, standard operating procedures, and run books

Keeps stakeholders informed of relevant updates, including system enhancements, upgrades, and scheduled maintenance

Analyzes business requirements and translates them into technical specifications for workflow design and automation

Designs and implements integrations, data feeds, and interfaces with other systems (e.g., via APIs or authentication services)

Provides operational support and monitoring for assigned environments, ensuring timely resolution of customer requests

Engages in platform communities and continuous learning to stay current with evolving workflow automation tools and best practices

Performs software installations and upgrades, platform configuration, and environment setup as needed

Qualification

Workflow automationIntegration solutionsAPIsLow-code/no-code platformsRPA toolsIPaaS toolsPythonJavaScriptC#SQLMicrosoft 365Microsoft Power PlatformCollaboration skillsProblem solvingCommunication skillsTime managementProject management

Required

Bachelor's degree from an accredited institution of higher education

Five (5) years of relevant IT experience

Must be able to maintain training and/or certification within the assigned workflow automation platform(s)

Able to learn new platforms, tools, and frameworks as technologies evolve

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Strong understanding of workflow automation and integration concepts, process design, and low-code or no-code development principles

Working knowledge of APIs, system integrations, and scripting and programming languages such as Python, Java, and SQL to extend or integrate workflows where platform logic is limited

Familiarity with the application of AI to enhance workflow automation capabilities

Knowledge of collaboration and business application platforms such as Microsoft 365 and Microsoft Power Platform

Excellent interpersonal, initiative, collaboration, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, workflow development, and administration)

Flexibility to be cross-trained and provide support for other platforms or applications as assigned

Strong attention to detail and follow up skills

Demonstrated commitment to customer service excellence, with professional phone and email etiquette