Peak Support ยท 10 hours ago
Customer Service - Benefits & Verification Specialist and Patient Care Coordinator | Philippines
United States
Full-time
Remote
New Grad, Entry LevelPeak Support is a company dedicated to delivering exceptional customer service and is looking for talented Customer Service Associates. The Benefits & Verification Specialist and Patient Care Coordinator roles focus on ensuring therapy services are properly authorized and managing patient scheduling workflows to enhance satisfaction and compliance.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Insurance Eligibility & Benefits
Authorizations & Referrals
Claims Support & Documentation
Payment Posting & Reconciliation (Preferred)
Data & Communication
Scheduling & Clinical Workflow
Therapist & Provider Follow-Up
Patient & Partner Communication
Compliance & Quality Assurance
Qualification
Required
Proven experience in customer service with direct client-facing experience, preferably in a BPO setting
Strong oral and written communication skills
Versatility in managing inquiries via email, chat, phone, and other platforms
Adaptability and ability to thrive in fast-paced environments
Flexibility to work in voice, non-voice, or blended programs
Proficiency in Microsoft Office applications, with at least average skills in MS Excel
High attention to detail and strong organizational skills
Analytical thinking and problem-solving abilities, with some technical aptitude
Ability to work independently and reliably with minimal supervision
Commitment to completing all required initial training
Willingness to work on shifting schedules, including weekends and holidays
Clear, neutral English accent with excellent phone etiquette
Proven experience with insurance eligibility and benefits verification
Prior authorization experience required
Highly personable, friendly, confident, and professional communication style
Strong analytical and report-review capabilities
Exceptional organizational and follow-through skills
Strong Excel proficiency and Microsoft Teams communication skills required
High attention to detail and documentation accuracy
Ability to meet deadlines and manage high-volume workflows
Experience with payer portals, EMRs
Preferred
Payment Posting & Reconciliation
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase