SPEEDY CPS, LLC · 3 hours ago
Customer Service Representative
Missoula, MT 59801
Full-time
Onsite
New Grad, Entry Level
$13/hr - $17/hr
0+ years expSPEEDY CPS, LLC is a brand fulfillment company that assists customers with creative services and custom ordering. They are seeking a Customer Service Representative to process orders, fulfill customer needs, and ensure customer satisfaction while working under immediate supervision.
Marketing & Advertising
Responsibilities
Greets the customer in person. “Hi, welcome to Alphagraphics. What can we do for you today?” Avoid asking, “Are you here to pick up an order.”
Answers the phone. “Alphagraphics, this is (your name),” or other variations like, “Thank you for calling Alphagraphics, this is (your name).” The important point is to state both your name and the name of the company
Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging
Identifies the customer and his/her project through a few questions: What project are you working on today? Do you have an account with us?
Depending on the answers, proceed as follows: If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner. If the project is simple and can be done while they wait, then proceed. If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day
Quotes turnaround from the “standard turnaround chart”
Accurately enters correctly priced estimates and orders in POS System
Follows up on estimates, asks for orders
Enters orders in POS system
Handles cash, check, or credit card transactions and deposits at front counter
Verifies order accuracy and pricing
Notifies customers when order is completed
Handles customer complaints, forwards to management when appropriate
Maintains front counter cleanliness, preparedness checklist
Maintains front counter filing systems
Logs new customer contacts for future follow up
Maintains customer artwork files
Takes complete messages for team members
Refers customers to inside sales rep when appropriate
Trains to become competent back-up during holidays and illnesses
Develops customer’s trust by taking interest in the success and timely completion of their projects
Trains to become a Certified Print Specialist
Completes Digital Certification
Pass on information about customers with future potential to the sales representative
Qualification
Required
Requires a high school diploma or equivalent
0-3 years of experience in the field or in a related area
Strong technology skill with Microsoft Office and have worked with an MIS system
A friendly and outgoing personality
Enjoys fast-paced working environment – ability to 'multi-task'
Has good math skills
Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions
Demonstrates and utilizes courteous customer service skills
Preferred
Experience in the printing industry an advantage
Benefits
Health Insurance
Dental
Vision
Flexible Spending Account
Several supplemental plans
Retirement account matching
Employee discount
Paid time off
Holiday Schedule including your Birthday
Company
SPEEDY CPS, LLC
SPEEDY CPS is a Brand Fulfillment company assisting clients with brand image creation, custom ecommerce platforms, marketing, printing and signs, as well as inventory management and shipping.
Founded in 2006Idaho Falls, Idaho, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Eldon Harston, MBA
Integrator (COO), Director Sales & Support
Company data provided by crunchbase