E|CONSORTIUM · 5 hours ago
IT Support Specialist
Houston, TX
Full-time
Onsite
Mid Level
3+ years expE|CONSORTIUM is seeking an IT Support Specialist responsible for providing technical assistance and support related to computer systems, hardware, or software. The role involves responding to queries, running diagnostic programs, isolating problems, and implementing solutions to ensure optimal performance of computer systems.
ConsultingInformation TechnologySoftware
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone
Train computer users when necessary
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Run reports to determine malfunctions that continue to occur
Qualification
Required
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Preferred
Bachelor's
Windows: 4 years
Active Directory: 3 years
Benefits
401(k)
401(k) matching
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Company
E|CONSORTIUM
For more than 20 years, we’ve helped businesses grow stronger through secure networks, smarter collaboration, reliable cloud solutions, and proactive IT management.
11-50 employees
H1B Sponsorship
E|CONSORTIUM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Mustafa Cochinwala
Partner
Recent News
FOXNews.com
2025-07-29
2025-07-22
2025-07-22
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