Lobel Financial ยท 1 week ago
Collections Specialist (Auto Finance / Customer Service / Bilingual Preferred)
Anaheim, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $25/hrLobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. They are seeking a Collections Specialist to contact customers with delinquent auto loan accounts to secure payments and ensure a positive customer experience.
Financial ServicesInsurance
Responsibilities
Make inbound and outbound collection calls regarding delinquent auto loan accounts
Communicate with customers via phone, email, and written correspondence
Secure payments, payment promises, or establish repayment plans
Provide professional and empathetic customer service in a collection's environment
Review, process, and document account adjustments and updates
Resolve payment discrepancies, disputes, and short payments
Maintain accurate records of all customer interactions and collection activity
Follow all state and federal debt collection laws (FDCPA) and company policies
Manage an assigned portfolio of customer accounts
Meet or exceed individual and team collections performance metrics
Escalate accounts to supervisors or management when appropriate
Perform additional duties as assigned
Qualification
Required
High school diploma or equivalent
Strong verbal and written communication skills
Excellent time management and multitasking abilities
Strong attention to detail and documentation accuracy
Ability to negotiate and problem-solve effectively
Computer proficiency, including Microsoft Office and account management systems
Ability to work in a fast-paced, metric-driven collections department
Ability to listen, speak, and enter data simultaneously
Preferred
Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate
Bilingual English/Spanish preferred (may be required based on business needs)
Benefits
401(k) with company match
Medical, dental, and vision insurance
Optional life insurance
Paid holidays
Paid vacation and sick time
Opportunities for internal promotion and career advancement
Company
Lobel Financial
LOBEL FINANCIAL is a financial services company specializing in non-prime automobile loan services.
Founded in 1977
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase