Ohio History Connection · 1 week ago
Visitor Services Associate - National Afro-American Museum and Cultural Center
Wilberforce, OH
Part-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expOhio History Connection is dedicated to preserving and sharing Ohio's history, and they are seeking a Visitor Services Associate for the National Afro-American Museum and Cultural Center. The role involves providing excellent customer service, facilitating admissions transactions, and maintaining the visitor experience.
ArtGovernmentMuseums and Historical SitesNon ProfitRecreation
Responsibilities
Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection
Responsible for facilitating general, group and membership admissions transactions
Clearly demonstrates knowledge of all NAAMCC activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests
Supports retail operation including daily management of point of sale system and coordinating with the Retail Coordinator for merchandising, pricing, and inventory
Provides general assistance by answering incoming telephone calls, transferring calls appropriately, fulfilling requests and orders
Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction
Maintains the appearance, upkeep and cleanliness of public Visitor Services spaces and collateral
Supports daily operations as directed
Supports deposit process for all admissions and retail sales
Qualification
Required
High school diploma or equivalent plus one to three years of working experience
Comfortable communicating with staff and the public
Excellent customer service skills
Proficiency in various office software suites and virtual platforms, including but not limited to Microsoft 365
Basic money handling skills
Can locate and use resources to get things done, uses resources effectively and efficiently, and arranges information in a useful manner
Assumes accountability of role and responsibilities; anticipates the needs of others
Able to process information in a consistent manner, simultaneously displaying adaptability when necessary
Able to carry out duties assigned by supervisor and make reasonable decisions with a minimum of supervision
Commitment to equity and access
Preferred
Database/CRM or Point of Sale experience desirable
Benefits
Paid vacation/sick/holidays
Public pension (OPERS)
403b & deferred compensation programs
Free membership for Ohio History Connection
Company
Ohio History Connection
Ohio History Connection is a historical organization that specializes in Ohio history, genealogy, civil war history, museums & archaeology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Megan Wood
Executive Director and CEO
Recent News
Business Journals
2022-08-12
PRNewswire
2022-07-06
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